Diseño de un manual técnico de procesos para la gestión empresarial y buenas prácticas en el centro recreacional “Tierra dorada” del cantón Montecristi en la provincia de Manabí.

Abstract

The technical process manual is considered a document that entails a series of activities that must be followed for proper execution of the functions of an administrative unit. Based on the above, the current project focused on designing a technical manual of processes for business management and good practices in the recreational center "TIERRA DORADA" located in the Montecristi canton. Regarding the methodology, the approach is mixed, quantitative-qualitative, the research is descriptive and participatory action. Through the application of the interview instrument applied to the administrator and an employee, it is verified that the Tierra Dorada Tourist Center does not have a technical process manual for its daily activities. Nor does it have a functional organization chart that allows determining the functions of each of the collaborators, since at the time of hiring a person, the respective administrative technical guidelines are provided regarding the general functions of the tourist center. Regarding the organizational structure of the tourist establishment, it is revealed that there is still much work to be done to achieve greater benefits for the tourist center. In the absence of a process manual, it is notorious that good operational performance practices are not applied correctly either, this may have an impact on dissatisfaction when serving the client. At the conclusion of this study, a Technical Process Manual is prepared, whose primary objective is to contribute to strengthening the functional performance of the operational collaborators of the Tourist Center.