Falta de capacitación y certificaciones del Restaurante "Balcones de Ligüiqui" del cantón Manta.

Abstract

Restaurant companies are affected by financial problems, lack of vision business, and willingness to change on the part of businessmen. This leads to sure change or demise of business. In this situation, it is necessary to plan and stimulate useful alternatives for training and certification of destinations tourism to generate competitive advantages, achieve loyalty and increase opportunities of growth and possibilities of competition in the market.The expansion of the tourism sector in Ecuador between the years 2019-2020 involves directly the hotel offer that contributes favorably to the country's economy. Within this, among the main motivations for traveling, gastronomy within the Restoration has gained strength in recent years in numerous destinations. It is important to turn the moment of consumption in the gastronomic field into a memory memorable, verification of food quality is a key factor in the success of a gastronomic company (Carvache, 2017). The objective of this research is customer service through staff training and certifications of the Restaurant "Balcones de Liguiqui" in the rural parish of Liguiqui-Manta to improve the performance of work personnel and optimize the resources of the same that promote the success of the establishment.