Auditoría de gestión de calidad y efecto en la mejora continua en instituciones financieras manabitas.

Abstract

In the current context of organizations, quality management plays an important role in business performance, which is based on continuous improvement, optimal relationships with customers and suppliers, a process-directed approach and decision-making. evidencebased; Therefore, the institutions that seek to guarantee their space and opportunity in the market must develop their processes under management guidelines that meet legal, technical and operational requirements based on ISO standards for quality management.