Falta de capacitación y certificación de los destinos y los miembros del sector turístico.

Abstract

The Botelos restaurant is located on Av. Flavio Reyes, Vía Barbasquillo (Plaza la Quadra) in the city of Manta-Ecuador. It is one of the 10 restaurants declared First Category in the cadastre of tourist establishments of the Manta canton in 2021. It offers international, Mediterranean, Spanish and Ecuadorian in a price range that is between US$7 – US$30. offer diets specials for vegetarians, as well as lunch, lunch, dinner until late and drinks. The service provided is extensive and includes takeout, full bar, wine, beer and other alcoholic beverages, table service, private restaurant, outdoor seating, highchairs, wheelchair accessible, welcome payment with credit cards, parking available, parking in the street, free private parking, free wifi, dog-friendly areas. The hours of attention correspond from Tuesday to Saturday from 5:00 p.m. to 02:00 am which includes live music and although on Sundays it has remained closed, on occasion they have also offered services on this day. The general objective of this research is to analyze the lack of employee training and certification of the Botelo restaurant in the city of Manta.