Calidad del servicio hacia la atención del cliente de la empresa Hutoda Ltda Portoviejo Manabí.

Abstract

This research work shows the state of efficiency of the quality of service to the client in the company Seguridad Hutoda Ltda Portoviejo Manabí located in the Capital of the Manabitas in Ecuador, Av. Metropolitana in front of the Diario Manabita whose purpose is to verify what is the state of efficiency of the quality in the service towards the client that allows to continue strengthening the quality standards and the relationship towards the clients, the developed investigation is of an explanatory type and non-experimental design, where the main method used is the questionnaire to develop the survey. For the elaboration of this investigation, 47 employees of the company Seguridad Hutoda Portoviejo collaborated, in its general base the state of efficiency detected that the quality of the service is the main thing of a product or service in a client reflecting that the staff He fulfills his position according to his ability to offer excellent service to customers, due to the attention provided by the company, said service must be maintained in order to generate more customers and continue to meet quality standards.