Impacto de la pandemia del COVID-19 en el rendimiento laboral en la empresa hotelera “Luz de Aurora” en la ciudad de Manta.

Abstract

The present research was carried out with the collaborators of the hotel company "Luz de Aurora", with the objective of analyzing the impact of the COVID-19 pandemic on work performance in the hotel company "Luz de Aurora" in the city of Manta, for which the methodology used is qualitative and field, in addition was used as a research technique: the survey, which consists of 10 questions supported by the 3 dimensions of impact of COVID-19 on job performance; where characteristics related to: action, behavior, labor competencies and responsibility are analyzed, thus generating the strategic plan, which can continuously improve the job performance of employees in a lasting way. The results of the analysis of the survey developed helped to identify the deficiencies in the hotel company. At the same time, considering the results obtained in the survey, the proposal with its respective conclusions and recommendations is presented.