Please use this identifier to cite or link to this item: https://repositorio.uleam.edu.ec/handle/123456789/4884
Title: Gestión de la calidad para la obtención de certificaciones de bioseguridad, en las agencias de viajes del cantón manta, 2021.
Authors: Zambrano Bazurto, Ivana Salomé
Keywords: TURISMO
COVID-19
AGENCIAS DE VIAJE
CERTIFICADOS DE BIOSEGURIDAD
Issue Date: 2023
Citation: Zambrano Bazurto, I. S. (2023). Gestión de la calidad para la obtención de certificaciones de bioseguridad, en las agencias de viajes del cantón manta, 2021. (Tesis de Pregrado). Universidad Laica Eloy Alfaro de Manabí, Manta, Ecuador.
Series/Report no.: ULEAM-TUR;0012
Abstract: Quality management is a determining factor in the growth of companies, in this case study its implementation in travel agencies is analyzed, these belonging to the service sector must be coupled to the needs of customers. In reference to biosafety certifications, these became relevant from the emergency situation caused by the COVID-19 pandemic. Based on the above, the current research arises based on analyzing the quality management in biosafety certifications in the travel agencies of the Manta canton during the period 2021. The methodological design of the research is exploratory, the analytical method is used- synthetic. The survey and interview are also used as techniques. The questionnaire is used as an instrument and the validity of the instrument and the sampling are considered for greater accuracy of the data. A total of 196 surveys were collected, the results reveal that the travel agencies of the Manta canton that were visited by the respondents did consider the application of health regulations and protocols as part of their post-COVID-19 pandemic activities. At the end, a proposal outline is prepared on certain guidelines that help the correct application of the protocols and thus obtain a biosafety certification in the canton's travel agencies. This matrix can be analyzed and polished by the Ministry of Tourism, giving a better focus to the activities.
Description: La gestión de la calidad es un factor determinante en el crecimiento de las empresas, en el presente trabajo de titulación se analiza la implementación en las agencias de viajes, estas al pertenecer al sector de servicios deben acoplarse a las necesidades de los clientes. En referencia a las certificaciones de bioseguridad, estas tomaron relevancia a partir de la situación de emergencia provocada por la pandemia COVID-19. En base a lo anterior surge la actual investigación basada en analizar la gestión de la calidad en las certificaciones de bioseguridad en las agencias de viaje del cantón Manta durante el periodo 2021.
URI: https://repositorio.uleam.edu.ec/handle/123456789/4884
Appears in Collections:TURISMO

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