La transparencia de la información en la calidad de la comunicación en la empresa pública ULEAM de la ciudad de Manta año 2023.

Abstract

Information transparency has become a fundamental pillar in the management of contemporary organizations, especially in the public sector, where the veracity and accessibility of information play a crucial role in building the confidence and decision making. In this context, the present study focuses on analyze how the transparency of information influences the quality of communication within the Uleam Public Company of Manta, an institution that, like many others public entities, faces the challenge of balancing operational efficiency with customer satisfaction. its various interest groups. The Uleam Public Company of Manta, being a key actor in the provision of services public, has the responsibility to guarantee that the information it communicates to its clients and society in general is accurate, timely and understandable. Transparency in This sense is not only limited to the dissemination of information, but also implies the implementation of practices that ensure that said information is accessible and relevant, facilitating clear and effective communication. The quality of communication, in Consequently, it is not only evaluated by the amount of information shared, but by the ability to positively influence the perception and relationship with users of the services.