Gestión de inventario y su incidencia en la toma de decisiones en el Almacén Auto Mendoza de la ciudad de Manta.

Abstract

This research focuses on inventory management and its impact on decision making at the "Auto Mendoza" warehouse located in the city of Manta. Through a comprehensive diagnosis, significant deficiencies in inventory management were identified, such as discrepancies between the physical inventory and the one recorded in the system. The absence of formal staff training, the lack of procedure manuals, and the inefficient use of the inventory management system (Genesis) are factors that contribute to these inefficiencies. This research was conducted using a mixed approach that combines qualitative aspects, by working descriptively with the application of interviews; and quantitative, by processing data and values through the application of checklists and management indicators; likewise, deductive and inductive methods were used to obtain an exhaustive analysis.The research concludes with the need to implement a systematic approach through the establishment of a procedures manual, which establishes clear guidelines for inventory management, from the purchase to the sale of products; this will allow, in addition to optimizing product availability and improving decision-making, maximizing operational efficiency and improving customer satisfaction.