La calidad del servicio y la satisfacción de los clientes del centro veterinario carrillo.

Abstract

This research focuses on the analysis of the quality of service and customer satisfaction of the Carrillo Veterinary Center, where pet care has increased and with it the demand for high-quality veterinary services. Using a quantitative methodological approach, it seeks to identify the dimensions of service quality that impact the customer experience, such as personalized attention, efficiency in appointment management and effective communication. The results obtained reveal that customer satisfaction is closely related to the quality of the service offered. Customers value aspects such as the professionalism of the staff and the ability to respond to their needs. However, areas for improvement are also identified, such as communication and the organization of services that are essential to optimize the customer experience. It is important for the Carrillo Veterinary Center to maintain and expand its client base and it is essential to implement continuous improvement strategies in the quality of service: This includes staff training, adaptation of technologies for appointment management and the implementation of feedback systems, because by addressing these areas the center will not only be able to meet customer expectations, but will also contribute to the well-being of pets by consolidating a sustainable future. Therefore, the quality of service must be guided by good interaction and effective attention with each of the clients, guaranteeing positive and enriching experiences.