Alfabetización digital: impacto en el acceso a la información en la dirección de talento humano de la empresa pública de producción y desarrollo estratégico EP-ULEAM, Manta 2024.

Abstract

Digital literacy and its impact on access to information is a topic that is related to the Human Talent Department at the Public Company for Production and Strategic Development EP-ULEAM. Currently, digital skills are fundamental requirements for professional and organizational development and this generates the interest to investigate this phenomenon in this company that is part of the Laica Eloy Alfaro University of Manabí and that transcends due to the diversity of services it provides to internal and external users. This work arises from the need to address obvious and real problems such as the lack of digital skills in the staff of the Human Talent Department and that in this case it generates frequent errors in the management of information, delays in decision making and inability to take advantage of the available technological tools. In addition, it has been identified that the technological infrastructure is insufficient, highlighting problems such as a slow internet connection and obsolete equipment.