Las tecnologías de la información y comunicación (tic) para la gestión del conocimiento (GC) en las organizaciones: compañía de transporte de carga pesada Virgen de Monserrate S.A. cantón Montecristi, año 2024.

Abstract

This case study, entitled "Information and Communication Technologies for Knowledge Management in Organizations: Virgen de Monserrate S.A. Heavy Cargo Transportation Company, Montecristi Canton, year 2024 (Case Study). The interest in this case study arose from the need to promote a culture of knowledge within heavy cargo transportation companies, in this case the Virgen de Monserrate S.A. Heavy Cargo Transportation Company (Transmonserrate S.A), where the goal is to value and share knowledge among employees, which in turn would improve the flow of information and decision making. The purpose of this study was to improve Knowledge Management within the company, seeking to create an organizational environment that would favor its development. In this context, the objective was to develop an Action Plan for Knowledge Management through ICT in the Virgen de Monserrate S.A. Heavy Cargo Transportation Company, Montecristi Canton, year 2024.