Respuesta rápida en el servicio y su impacto en el interés de consumo del cliente en el restaurante Rollwings.

Abstract

The objective of this article is to investigate how the quick response in the service manages to have a great impact on the customer's consumption interest in the Rollwings restaurant located in the city of Manta, therefore, a quantitative investigation was taken into consideration., bibliographic, descriptive, field. Where a Likert scale survey was developed to obtain relevant data that will allow me to correlate the variables, as well as their dimensions through the SPSS system. This will allow me to know the Reliability of my results, as well as the correlation itself, whether they are positive or negative, therefore, favorable results could be obtained. These being among the two study variables: Quick response in the service and Consumer interest of the customer, thus giving a correlation percentage of (0.978) which would be very good for the research and in this way the general objective is achieved where it is known that the response capacity, response time and experience in the service They manage to have their impact on the customer's consumption interest in the Rollwings restaurant.