Auditoría de sistema de gestión de calidad a los procedimientos administrativos de la empresa licores Guanchicoco cantón el Carmen, Manabí 2023.

Abstract

The objective of this research is to conduct a Quality Management System Audit of the Administrative Procedures of the Guanchicoco Liquor Company, located in the El Carmen canton, during the period 2023. This audit seeks to evaluate the compliance and effectiveness of the administrative procedures implemented in the organization, to identify areas for improvement that guarantee quality and operational efficiency. The data collection techniques used were interviews, questionnaires, and observation using a checklist. In this context, inductive, deductive, and historical-logical methods complement each other in the research. As a result, the evaluation shows that the organization complies with the understanding of its context, but needs to strengthen the findings and related details. Non-compliance was identified in the understanding of the needs of stakeholders due to the lack of effective mechanisms. In conclusion, despite sound guidance from senior management, weaknesses in administrative procedures and risk management generate operational inefficiencies and compromise the organization's ability to proactively anticipate and address problems, impacting long-term sustainability and competitiveness.