Buenas prácticas de gestión integrada e inteligente en la empresa familiar restaurante “Lo Nuestro”.

Abstract

The integrated and intelligent management allows the company to specify its processes and standards to improve the quality of its products, taking advantage of the new opportunities offered by technology by applying innovation tools. The project has as its field of action the family business restaurant "Lo Nuestro", taking into account its objective of proposing good practices of integrated and intelligent management for the restaurant so that it contributes to the improvement of the quality of the service it provides. The methodological design of mixed approach and the use of methods and techniques such as literature review, analytical-synthetic, inductive-deductive, checklist, interviews, surveys and descriptive statistics. The integrated and intelligent management indicators are specific to the food and beverage management that help to measure the internal control of the company. Each indicator was evaluated for the different processes that present the family business ''Lo Nuestro''. The research applied in the restaurant solves the problems, by means of processes in which failures are derived by the non compliance of documentation, thus mentioning the danger of the level of customer satisfaction. On the other hand, the list of good practices that was compiled with a total of 14 is mentioned, for the improvement of the quality in the restaurant.