Innovación tecnológica y su impacto en la calidad de servicios de restauración de la parroquia Pedernales.

Abstract

The restaurant sector plays a key role in the tourism development of Pedernales Parish. In which we seek to analyze the importance of the implementation of technological innovation in the Pedernales Parish to provide quality services, in this research we use a mixed methodology that encompasses the qualitative and quantitative approach, including observation sheets, interviews and surveys, bibliographic review. The results of the surveys indicate that technological innovation in restaurants effectively contributes to the tourist development of Pedernales Parish, highlighting its diversity and its ability to satisfy the needs of tourists through the creation of the manual, and the menu with QR would increase the influx of tourists in the area. In conclusion technological resources raise the quality of the restaurant services of the Pedernales Parish since it helps strengthen competitiveness between establishments and promotes sustainable development that responds to the current demands of the market that is increasingly digitalize, this research offers a practical and contextualized framework for the great transformation of the gastronomic sector of the Pedernales Parish. Analyzing the impact of the quality of services provided to diners.