Acceso a la información y transparencia en la gestión del patrimonio cultural en el museo centro cultural Manta, año 2024.

Abstract

This research addresses access to information and transparency in the management of cultural heritage at the Museo Centro Cultural Manta, in the year 2024; in a context where the citizen’s right to information is fundamental to strengthening democracy and participation, institutional shortcomings are identified that affect communication between the museum and the community; during the development of this research, it became evident that the museum does not have clear internal policies, well-defined protocols, and the necessary staff training to ensure that information is handled in a transparent and accessible manner. Given this reality, the main purpose was to analyze these limitations and, based on this, propose strategies that strengthen the museum’s information management; for this purpose, a qualitative approach was chosen with an action research design that included semi-structured interviews, direct observation, and documentary analysis. The findings confirmed a weak organizational culture in terms of transparency, scarce citizen participation mechanisms, and a dependence on limited information channels; in response to this diagnosis, the development of an institutional guideline is proposed, aimed at establishing clear policies that promote access to information and transparency in the museum.