Propuesta de diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2015 para centros especializados en salud renal.

Abstract

This research is developed with the main purpose of designing a Quality Management System based on the ISO 9001:2015 standard for a Specialized Center in Renal Health where hemodialysis service is provided to patients with chronic and acute renal failure, a methodology with a qualitative approach was used, using a checklist with the points of the ISO 9001:2015 standard to assess compliance with the requirements, whose results revealed certain deficiencies such as lack of standardized processes, lack of staff training and supervision of the activities of the collaborators. The implementation of a quality management system will help dialysis centers understand the needs of their customers, improve overall organizational performance, improve their ability to provide competitive services, increase customer satisfaction, identify opportunities for improvement, optimize efficiency, reduce costs, and improve labor relations.