Gestión de cobranzas y su incidencia en los índices de recaudación de la empresa Systray S.A.del cantón Manta, provincia de Manabí.

Abstract

The present investigative work seeks to analyze the accounts receivable of Systray S.A., for the effective development of the research it was necessary to obtain key information about the company such as its portfolio of clients in default, states financials that allowed a thorough analysis of the real situation of the sector accounts receivable. In addition, methods, techniques and instruments of investigation that allowed us to identify that the organization does not have a model of collection management systems, nor collection policies affecting negatively in the systematization of processes and in the inefficiency of portfolio Recovery. The field where this project was developed was the Administrative Department and Commercial of Systray S.A., the company's problem is the lack of a model collection management systems and collection policies. In order to solve the problem found, a manual is prepared. of processes for the granting of credits and collection management which will have an efficient impact on improving portfolio recovery and liquidity of the Systray S.A.