El liderazgo y su impacto en el rendimiento organizacional de la Cooperativa de Ahorro y Crédito Antorcha LTDA de la ciudad de Esmeraldas del Cantón Quinindé.

Abstract

The objective of the research is to conduct a study on leadership and its impact on the organizational performance of the Antorcha LTDA Savings and Credit Cooperative in the city of Esmeraldas, Quinindé canton. Having as a general objective “Analyze how leadership affects the organizational performance of the Antorcha LTDA Savings and Credit Cooperative of the city of Esmeraldas, Quinindé canton. A quantitative approach is used and, as a tool, a questionnaire with a Likert scale composed of 18 items is used. These questionnaires are applied to 14 employees of the Antorcha LTDA Savings and Credit Cooperative. The data obtained in the most notable results applied to the employees of the Antorcha LTDA Savings and Credit Cooperative reveals that more than 50% of those surveyed demonstrate that management communication is not transparent while 14% had an opinion. 57% point out that there is a lack of clarity in leadership while 35% criticize the accessibility and empathy of leaders, although half of the collaborators claim to be satisfied with their work, there are deficiencies in the recognition of needs and motivations individuals in their work, which points out key areas to improve organizational performance and leadership efficiency.