Sistema informático con cloud database para la comercialización del taller tecniauto.

Abstract

This research addresses the issues in manual processes at TECNIAUTO, specifically in the areas of inventory control and billing management, which affect operational efficiency, customer satisfaction, and business competitiveness. Currently, the workshop faces significant deficiencies in inventory control, as it relies on a basic Excel file that does not allow for detailed or accurate tracking, complicating stock planning and management. Additionally, the dependence on a physical billing system without electronic support leads to human errors, loss of information, and limitations in financial analysis. The objective is to develop a cloud-based database system to improve the commercialization of the TECNIAUTO workshop. The system is designed to optimize key processes such as inventory management, billing, and customer service, increasing operational efficiency and user satisfaction. A mixed methodology was employed, integrating qualitative and quantitative data obtained through surveys and interviews with a sample of 150 customers and workshop staff. This approach helped identify specific needs and design a tailored solution. Furthermore, a bibliographic review following APA7 standards was conducted to support the system's development. he project includes the design, implementation, and validation of the system. It features an interactive web interface that facilitates the acquisition of products and services by users. Exhaustive testing ensured its functionality, reliability, and performance. The result was a system that enhances internal management and optimizes commercialization processes, supported by cloud technologies offering scalability and adaptability. This work highlights the importance of integrating technological tools into small businesses, promoting their growth, competitiveness, and sustainability in the automotive sector.