Factores que influyen en la calidad de atención de enfermería en los establecimientos de salud.

Abstract

The research aimed to highlight the various factors influencing the quality of nursing care, covering issues that affect proper patient care, such as stress, workload, working hours, among others. These factors were identified as responsible for the results of care, which ideally should enhance the patient's quality of life, in addition to the professional’s knowledge and skills. Objective: To identify the factors influencing the quality of nursing care in health establishments. Methodology: It was based on an integrative review, which allows us to synthesize knowledge from previous research, providing a deeper understanding of the topic. Inclusion criteria included: full-text articles, in Spanish and English, and articles from the last 8 years. Results: From the sample of 21 selected studies, the following sources were identified: Google Scholar (7 articles), Medigraphic (2 articles), Scielo (5 articles), Pubmed (3 articles), Dialnet (1 article), Elsevier (2 articles), and Redalyc (1 article). Conclusion: The quality of nursing care depends on several key factors, including professional training, work environment, and workload, negatively affecting professionals' performance. The implementation of protocols and ongoing training are key to improving and providing quality services; therefore, a strategic guide focused on strengthening these areas is proposed.