La brecha digital y su impacto en el acceso a la información en el departamento de Talento Humano del Gobierno Autónomo Descentralizado de Manta, 2024

Abstract

This research arose from the increasing digitalization of administrative processes and the need to understand how inequalities in access to and use of information and communication technologies (ICTs) affect human resources management and the services offered. A mixed approach was used, using interview techniques and semi-structured surveys targeting department employees to understand their perceptions, difficulties, and needs regarding the use of digital tools. The research also sought to identify the main causes of the digital divide, such as limitations in technological infrastructure, a lack of digital skills, and insufficient training. The results indicate that these variables influence the availability and control of information, diminishing the effectiveness of the research services. This research includes initiatives such as digital skills training and technological improvement in organizations that value the appropriate use of technology. These actions facilitate access to information, improve procedures, and promote clearer and more effective management within public administration. Finally, it is emphasized that strengthening staff digital skills not only improves the department's internal functioning but also has a positive impact on citizens, promoting a more innovative work environment that is more adaptable to the technological challenges of today's environment..