Modelo de gestión hotelera para la mejora del servicio de alojamiento en la parroquia San Lorenzo, cantón Manta.

Abstract

Carrying out good hotel management is essential to optimize processes and increase productivity. This is because it directly impacts management and service. Thus, the main objective of this research was to structure a hotel management model to optimize the accommodation service in the San Lorenzo parish, Manta canton. The research was of a descriptive, analytical and statistical nature for the collection and processing of information. The survey applied to visitors and clients and the interview with the owners or managers of the accommodations were used as techniques. The methodological proposal used is made up of three stages, which are divided into the characterization of the current state of the hotel establishments, the description of the management processes in the accommodation centers and the definition of the proposal. The study population is 1 of 4 establishments. The results found are around the description of the management model, generalities related to the vi sion, mission and objectives, the definition of the functional structure, identification of hotel processes with positions and functions for the development of management in hotel establishments. The foregoing specifically shows the benefits of using the proposed model as an effective tool adapted to the characteristics of management and internal processes in the hotel establishments of the San Lorenzo parish, allowing the optimization of available resources and the improvement of accommodation services in general.