La bioseguridad en los servicios de las empresas hoteleras de 1ra y 2da categoría de la ciudad de Manta.

Abstract

The COVID-19 pandemic will have many repercussions worldwide and clearly the hotel sector has also been affected by this situation. In this context, this research arises based on demonstrating the way of applying biosafety protocols in first and second category hotel establishments in the Manta canton. The methodology is mixed quantitative-qualitative, in addition, the analytical synthetic and inductive methods are used, as well as techniques such as the survey and interview. 187 surveys were applied, among the results obtained it is verified that these establishments made use of certain biosecurity measures such as: mandatory use of masks, sanitization arch, use of alcohol, temperature control, protective equipment in service personnel, distancing social, carpet for shoe disinfection, capacity limit, among others. For their part, the interviewees state that the COVID-19 pandemic clearly affected the performance of their activities, the main impacts being the decrease in income, increases in costs/expenses and the loss of jobs for the personnel dedicated to this activity. Similarly, they highlight that the biosafety measures imposed by Ecuadorian health agencies for the return to this practice were partially used. In the end, ideas are proposed such as: creating an internal biosafety manual for these hotel companies, providing the necessary knowledge to service personnel through training on biosafety issues, acquiring protective equipment for future emergencies and, finally, carrying out drills that can measure the response capacity in scenarios similar to the COVID 19 pandemic.