Importancia de la capacitación para el desarrollo del recurso humano, caso de estudio: "hotel avellán".

Abstract

The objective of this investigation is to establish the importance of training for the development of human resources, case study: 'Hotel Avellán' in the city of Manta, for this an analytical, descriptive, bibliographical and field investigation was carried out in which it was possible to collect different sources of information which allowed to expand the scenarios on the issues related to training and development of human resources applied in the company taken as a case study. As an instrument for collecting data and information, the interview was used, which was addressed to the Manager of the Avellán Hotel, through this instrument the management carried out by the company regarding the processes and training events that it carries out for the benefit of its employees was determined. collaborators. Among the main results obtained, it was identified that the company does not have a training plan, however, employees receive external training and are kept updated on the programs and applications used in the entity, the importance of training for the personal, professional and business growth. Finally, a five-step training plan was proposed, which will allow the entity to carry out eventual training and, based on this, carry out performance evaluations, which will allow the company to maintain a competitive standard at the business level and keep employees motivated. in the functions they perform within the company and in the personal sphere.