La mejora continua como herramienta administrativa, para el aumento de la productividad de la Microempresa Aguilar Construcciones e impermeabilizaciones ubicada en el cantón Manta.

Abstract

The objective of this work is to design a continuous improvement plan based on the PDCA cycle to optimize the productivity of Aguilar Construcciones e Impermeabilizaciones. The research addresses the problem of low efficiency and quality in administrative and operational processes, limiting the general performance of the company. A mixed methodological approach was used, combining the application of surveys to workers and clients, as well as an initial diagnosis of administrative processes to identify critical areas for improvement. The implementation of the plan included staff training and the adoption of new practices aimed at optimizing resources and time, improving the quality of work and promoting a more efficient work environment. The results obtained show a favorable perception of workers regarding the training, the new processes, and the impact of the plan on productivity and job satisfaction. In addition, the satisfaction survey applied to customers reflects a significant improvement in the quality of the service delivered and in response times. This study validates the usefulness of the PDCA cycle as an administrative tool in microenterprises, demonstrating that its implementation can generate both operational and financial benefits. It is concluded that the continuous improvement plan not only optimizes organizational results, but also strengthens staff commitment and customer trust in the company.