Tecnología de la información y comunicación en el desarrollo con las competencias digitales en el personal del área administrativa en la cooperativa transporte urbano de Manta 29 de septiembre, 2024.

Abstract

The present research work has as its theme Information and Communication Technology in the development of digital skills in the administrative staff of the Manta 29 de Septiembre Urban Transport Cooperative. This analysis was carried out as a case study focused on technological capabilities and their impact on the organization's administrative digital skills. The interest in carrying out this work arose from the need to overcome the limitations identified in the use of technological tools by administrative staff. These deficiencies represent a barrier to operational efficiency and hinder adaptation to the technological challenges faced by the cooperative in an increasingly digitalized environment. The main purpose of this research was to propose practical solutions to strengthen the digital skills of administrative staff. The general objective was to diagnose the skills of using Information and Communication Technology in the development of digital skills in the administrative staff of the Manta 29 de Septiembre Urban Transport Cooperative, which will allow optimizing work performance through the effective use of ICT.