Norma ISO 30301 para la mejora de la gestión documental en el departamento de asuntos corporativos en el área de Secretaria General Corporación Nacional de Electricidad (CNEL.EP) Manta 2024.

Abstract

This case study analyses the challenges and opportunities in document management in a specific environment and provides a reasoned explanation of how the application of international standards can contribute to improving the efficiency and effectiveness of document processes in an organization. It should be noted that the ISO 30301 standard offers a framework for companies to manage their documents effectively, guaranteeing their accessibility, reliability and security, which in turn contributes to improving efficiency and compliance with regulations. The research, entitled ISO 30301 Standard for improving document management in the Corporate Affairs Department in the General Secretariat Area of ​​the National Electricity Corporation (CNEL EP) Manta year 2024: case study, arises from the interest in addressing the lack of knowledge about document management among employees of organizations. Overcoming the idea that document management is limited to papers stored in folders or central repositories is essential to highlight its importance as an essential part of organizational activities.