Gestión de los procesos administrativos y calidad de servicios brindados a los usuarios de la carrera de Administración de Empresas en el año 2024.

Abstract

This research work focuses on the management of administrative processes and the quality of service provided to the users of the Business Administration program at the Laica Eloy Alfaro University of Manabí, Chone Extension, during the year 2024. The research adopts a mixed methodological approach, combining qualitative and quantitative techniques to obtain a comprehensive understanding of the studied phenomenon. The qualitative phase focuses on the perceptions and experiences of the stakeholders involved in the administrative service, while the quantitative phase allows for data collection through surveys and observation sheets. This approach aims to interpret the reality of the research topic and propose a improvement plan that benefits administrative management and service quality. The work is justified by its relevance in the professional training of students, facilitating a practical approach to administrative management and promoting a theoretical-practical link. Through a diagnosis and field study, it is expected to identify areas for improvement and develop proposals that optimize administrative processes, thereby contributing to a better experience for users.