La calidad de los servicios en los restaurantes de mariscos de la parroquia San Mateo del cantón Manta.

Abstract

Tourism is considered as a socio-economic activity that brings together a number of elements which contribute to the development of a country, in relation to economic benefit we can point out the currencies that this activity generates, the income for the owners, the sources of income. Direct and indirect work, in relation to the social, tourism promotes the opportunity of the relationship between visitors and people of the place, exchanging and assimilating the cultural values of each one, likewise the quality of service in tourist companies is a point key to meeting customer expectations. The training application will provide knowledge to the different employees of each restaurant about the quality of the services that guarantees the success of the business. The objective of the research is to apply training on quality in their services in the seafood restaurant cabins in San Mateo of the city of Manta, the methodology that was applied was scientific, deductive, analytical where techniques such as observation, survey and interview, has owners, workers and professionals linked to this sector of the study of restaurants. The results reflected that there is a low level of knowledge about the quality of services, shortcomings were found when applying the evaluation to staff due to lack of knowledge on the subject. Finally, the initial, intermediate and final state of the restaurants was verified, where a continuous improvement was identified in relation to the physical adaptations, equipment and security of the premises.