Uso de inteligencia artificial en la gestión de información del sector público, en el departamento de la dirección administrativa de talento humano de la Uleam de Manta, 2024.

Abstract

This paper analyzes how Artificial Intelligence (AI) could be used in public sector information management to improve the way information is handled in the Human Talent Administrative Department at the Eloy Alfaro Lay University of Manabí. The idea arose from the realization that many tasks within the department are still performed manually, which leads to delays, errors, and increased workload. ULEAM suffers from a lack of automation in its human talent management practices, which creates problems, delays, and deficits in personnel administration. This situation impedes the development of strategic decisions, hinders responsible management, and limits the university's ability to adapt to digitalization trends, which is affecting its competitiveness and the quality of the institution. The research also offers a specific solution based on artificial intelligence, which adapts to the true needs of the human resources department. It is not intended to replace employees, but rather to serve as a resource that makes their work more efficient and less routine. In conclusion, the implementation of artificial intelligence tools in the Human Talent Administrative Directorate Department would prove to be an effective strategy for optimizing public sector information management processes, reducing repetitive tasks, and improving strategic decision-making toward a more modern and competitive model.