Dinámica de la gestión de la información para la toma de decisiones en la Empresa Publica Aguas de Manta, 2024.

Abstract

The work presented constitutes an alternative towards the development of information management for decision making, considering the incorporation of the ISO 27001 standard, which will allow to regulate and strengthen information for decision making. Under these premises, a methodological proposal is presented with the theme: Dynamics of Information Management for Decision Making in the Public Company Aguas de Manta. The general objective of this research is to implement an information management strategy for decision making in the Coactiva department of the Public Company Aguas de Manta. The usefulness of theoretical methods, such as analysis-synthesis, provides a deep understanding of the realities addressed and helps to identify fundamental connections between the study variables; data collection techniques such as surveys and interviews provided empirical information. In this way, the results allowed us to infer that, although the information handled is valuable, the inadequate management of it has impacted the decision-making of the Public Company Aguas de Manta, due to the inaccuracy of the data, as well as the lack of availability and access at the right time. As a result, an Information Management Dynamics based on the ISO 27001 standard for Decision Making is proposed.