Falta de capacitación y certificaciones de los destinos y miembros del sector turístico.

Abstract

Manta is a port city on the central coast of Ecuador. It is known for the tuna fishing industry. The popular Murciélago beach is located at the end northwest of the city. Bars and restaurants are grouped along the coastal promenade Scenic Malecón and nearby streets. The quiet beach of Tarqui has a fish market by the sea. Nearby is the Central Bank Museum, which It contains pre-Columbian relics from indigenous tribes. The best typical food manabita, basically the diet of the Mantenses households is fish, rice,however, the restaurants offer all the variety, from a simple filet of sole, dorado or snapper, to the very popular ceviche, all the delicacies of cooked and grilled crustaceans, Crab, Shell, Shrimp, Prawn, Octopus, Squid. They are raw materials that can reach levels of excellence for culinary in the hands of expert local chefs. Consequently, from of the year 2016 and 2020 the various opinions were focused through websites that 245 consumer criteria were shown, which gave a percentage of 4.5 of a scale of 5 that can be structured as good. sites were established website to publicize the variety of food, drinks, etc. were evidenced both favorable and unfavorable reviews, reviews were carried out that could affect the reputation of the "Botelos" restaurant, the reviews decreased in the year 2019 due to the tragic pandemic, considering it to improve the service and establishment offer.