Auditoria de gestión de calidad a los procesos administrativos de la empresa ZURITSA, periodo 2021.

Abstract

The study focuses on improving quality management at Zuritsa Cía. Ltda., a key aspect to ensure its competitiveness and sustainability. Therefore, an audit was carried out on the company's administrative processes, using inductive and deductive approaches. Interviews and surveys were conducted with five key employees to collect essential data. The results identified significant deficiencies, such as the lack of updated documentation, the absence of clear policy and procedure manuals, the lack of a formal training plan, and the lack of an effective quality management system. In response to these findings, several actions are proposed, such as updating and creating manuals, establishing a comprehensive training plan, improving internal communication, and implementing a quality management system with specific indicators. These recommendations aim to improve operational efficiency, strengthen the company's competitiveness and foster a culture of continuous improvement.