La usabilidad en los sistemas de inteligencia de negocios para la toma de decisiones en el proceso de evaluación docente en la dirección de gestión y aseguramiento de la calidad de la Universidad Laica Eloy Alfaro de Manabí, 2023.

Abstract

The present study developed from the field of managerial information management, addresses the usability of business intelligence systems for decision-making in the teaching evaluation process in the Quality Management and Assurance Directorate (DGAC) of the Universidad Laica Eloy Alfaro de Manabí (ULEAM), during the year 2023. The fundamental interest in carrying out this research lies in the need to study the current situation of the DGAC in relation to these intelligence systems and their influence on decision-making within the teaching evaluation process. The objective of this case study is aimed at establishing usability strategies for business intelligence systems for decision-making in the Teaching Evaluation Process in the Quality Management and Assurance Department of the Universidad Laica Eloy Alfaro de Manabí, with the aim of contributing to improvements by highlighting the usefulness of this valuable tool that will strengthen the decisions made in the teaching evaluation process carried out in the institution.