Marketing digital y su influencia en la fidelización de clientes de kbana producciones-Manta.

Abstract

The objective of this research is to determine how digital marketing influences customer loyalty at Kbana Producciones. Through a qualitative-quantitative, documentary, field, explanatory, bibliographic, exploratory, transversal and correlational approach, applying a research design of data collection, measurement and analysis. The collection of theoretical information and background information related to the topic is mainly carried out, opting for a survey aimed at a population of 305 inhabitants of the canton, structured on a 5-point Likert scale on digital marketing and customer loyalty indicators. The data obtained were analyzed using the SPSS version-21 program, using coefficients such as Kendall and Spearman, yielding a value of 0.773-0.891, demonstrating that there is a high positive relationship between variables. This data allows Kbana Production’s to optimize its loyalty strategies, creating a more attractive digital experience, aligned with the preferences of its customers, and reinforcing their loyalty.